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We keep spare parts of all our bikes including ignition locks and keys.
You should email us at [email protected] and we will respond.
Just a quick note to say thanks for getting my bike back on the road again.
Now that the non-working pedal assist has been bypassed, I have, after 5 years training, succeeded in getting the bike deep into Eartham and out home again, on the throttle, even stopping off for fish and chips on the way back! Eartham near Chichester has steep inclines and steep dips all over it, all within a small geographical area. Beatifully quite countryside. The throttle control is incredible, and not only allows me to maintain my speed perfectly, but it does so at whatever speed I want to travel, even if I need to maintain 10km/h or less. This is great, and the ‘auto pilot’ will enable me to do some private bike control around football training cones at mega slow speeds, which will improve my riding. This bike now, is revealing itself to be even more complex in its genius design than I realised only a few days ago.
The extra control, stability, and safety of travelling with throttle control and speed maintainance is extraordinary. It enables me to hand signal right safely, and increases my road awareness and observation. You guys are really clever. Thank you so much. This afternoon’s journey would not have been possible without your help, and will enable me to confidently return to the RSPCA at Eartham to resume volunteer dog walking.
Also, the bike range today was further than I have travelled before, which opens up new routes around where I live, so I can confidently trust the bike to get me into some more of our picturesque villages. Five years riding your bikes, and already there is so much more learning that I can do.
Just picked up on this- please email the problem to [email protected] and the service department will pick it up and get the problem sorted.
Yes that is correct.
Incidentaklly, for those that need a faster charging time we are now stocking some fast chargers which can be purchased on the Accessories page of our website. These will more than half the charging time.
- This reply was modified 1 year, 2 months ago by Ken Ferguson.
Regarding charging time in fairness the specification does state 8-10 hours to charge from flat. Most people charge overnight for use the following day so this is not a problem. However for those that need a faster charging time we are now stocking some fast chargers which can be purchased on the Accessories page of our website. These will more than half the charging time.
Thanks for your input however the Model 15 is a bike, not a registered vehicle.
Have spoken to the manufacturer regarding charging times and there is another charger available that will charge at 5 amps instead of 2amps. This should bring charge times down to around 5 hours.
We will order some of these with the next batch of bikes and we will make them available on the Accessories page.
That does not sound correct. Please send an email detailing the sequence of lights and our technical department and they will pick it up on Monday.
The specification was from the manufacturer and it makes perfect sense to me that charging a battery that is twice the size of another at the same rate of charge will take twice as long!! We will do some testing but I have updated the website to take account of your feedback.
I never know how long my battery has taken to charge as I generally charge overnight for use the following day. I suspect that is the pattern most customers will follow so perhaps the longer charging time will not have such a great impact.
There is a User Guide and Assembly Instructions on the Model 18 page of the website.
There is a confusing tick box on the form which includes insurance docs but of course you need to be registered first.
Don’t worry about it!!
Thanks for your review of the Model 15.
We know that so many of our customers are happy with their bikes but they don’t always take the time to let us know. Hearing from you makes the occasional hassle you inevitably get in running such a business worthwhile.
That does not sound right at all. If you are experienced with bike chains it may be possible to solve the problem by removing a link but the simplest solution might be to send us an email and we will send you a replacement chain
If you have a look around this forum you will see we have had quite a few “bike not working as well” posts recently and I think most of these relate to the poorer performance of lithium batteries in cold weather. Suggest you persevere until the weather warms up and if you still think there is a problem we will run some tests.
This is correct.
The specification on the bike states a top speed of 45kph which equates to 27.9mph. It is a digital display so of course it will state 27mph.
This is not straightforward and it is not at all analogous to a fuel tank in a petrol vehicle because the discharge profile of every battery is different.
The remaining capacity of a battery is measured in KWh but this is impossible to measure so the instrumentation uses the drop in the voltage of the battery as a proxy. But that’s a bit like trying to measure water temperature by sticking your thumb in. So the change from four bars to two does NOT mean that the battery has used half of its capacity.
So how do you know how many miles you have left?
Actually I don’t think you can- you will only know you have run out of juice when the bike stops and for various reasons this might be at a different place each day. I have never had to push one home yet but I do tend to err on the side of caution. There are things you can do to extend range- charge the battery in warm conditions, drive more slowly and decelerate not brake. The last tip in particular should make a lot of difference.
Of course there may be a fault in your battery- if you think there is let us know and we will test it and replace if necessary.