August 10, 2018 at 4:48 pm #6727Christopher BreytenbachParticipant
Model 40 Review
Well i have had my model 40 for a few weeks now and all i can say is wow this bike is just awesome . Its super fast and also scary quiet trust me all you can hear is the rubber on the road that’s how quiet it is and that means just a little more attention needed for those mobile phone crosser’s and anyone else for that matter because they really wont hear you coming .
As for its performance its fast and the constant as well as instant acceleration is just great .I can honestly say that every time i ride it i have a smile on my face.Its also not afraid of any hill and i have found myself having to slow down on the way up a hill or two .That brings me to the breaks …..regenerative breaks that give you back some power every time you use them very nice indeed .It handles well on the road and it always attracts some attention wherever you go with it from smiles to looks of surprise ,i even had one guy come up to me in Morrison’s and say he thought fr a moment he had gone deaf when i passed him in the parking lot.
The bike is very well put together and is not as heavy as it looks making it easy to manoeuvre the seat is comfortable as well as the footrests,the shocks are great and can handle those unavoidable holes that pop up along side all the other pot holes our roads seem to have . I would say if you are looking for a nice quiet comfortable and fast motorcycle then this is the one because its sure to put a smile on your face as well every time .I have some video of some of my rides although i’m still busy editing it i should have it finished soon as in a few days to a week and ill post a link to it on this forum .August 10, 2018 at 5:05 pm #6728Christopher BreytenbachParticipant
A link to Dropbox and a picture of my blue model 40 -seeing as its 9.5 mb so to big for upload to forum .
https://db.tt/4O3pv6YoE8July 4, 2019 at 6:39 pm #8659iainmcgonParticipant
I thought I wpuld take the opportunity to give an honest review of e-rider and the Moda 30 I purchased almost two years ago.
This was very straightforward and delivery to scotland was very fast.
Registration isnstructions were clear and that process was completed in about a week.
The bike was just what we wanted for getting around our wee local town and the surrounding area. Range is good enough but the bike generally does not perform as well in cold weather. This is not a fault – it is a fact of life for battery powered devices. The bike still has a range good enough for our purposes in winter. We both love the bike and it has drawn lots of admiring glances locally.
The main issue for me is the lack of technical backup. There are no dealer in this area who will take on any repairs. There is no detailed manual, and most importantly no wiring diagram. I have had the following issues:
1) The charging socket below the seat fell apart after a few weeks. There were signs of corrosion, which clearly happened during shipping and storage per-sale. After some communication with e-rider, I sourced an identical socket and replaced it.
2) A problem charging the battery was eventually resolved with a personal visit from Ken, who replaced both battery and charger. All is now well with this.
3) A fault developed in the speedo display – the speed readings fluctuated randomly. This seems to have been a known fault as e-rider sent be a replacement display. Unable to find anyone to fit it I had to attempt this myself. Eventually I was sent some instructions on dismantling the required part of the bodywork and though this proved fiddly I managed to do it. The new display does not show the odometer function so there is no way of knowing the total mileage. also it says ‘miles’ but still reads in km per hour.
4) A fault developed in the front mudguard – it developed a noisy rattle and came a bit loose. I contacted e-rider and was given vague instructions about accessing it. Further enquiry elicited no further detail on removing the front body panels to access the mudguard mountings. I turned the whole bike upside down and found the mudguard cracked around the mountings. The only way i could think to repair it without access from above was to drill a couple of small holes either side of the crack and zip-tie it together. This seems to have worked for now. If anyone out there can help me with details on how to remove the body panels I would be most grateful – just taking the visible screws out doesn’t seem to do anything.
5) The steering occasionally goes a bit stiff. Again I need access under the body panels to access this. Is there a steering damper fitted at all? Again a manual would help!
6) Corrosion: The paint on teh lower forks started peeling off before a year was up and it now looks a bit scruffy as corrosion sets in. Not such a good quality paint job!
Would I have another one?
We both love the Moda, but the lack of a dealer network or even a technical manual is a serious drawback.September 24, 2019 at 8:36 am #9025Ken FergusonKeymaster
Just a quick note to say thanks for getting my bike back on the road again.
Now that the non-working pedal assist has been bypassed, I have, after 5 years training, succeeded in getting the bike deep into Eartham and out home again, on the throttle, even stopping off for fish and chips on the way back! Eartham near Chichester has steep inclines and steep dips all over it, all within a small geographical area. Beatifully quite countryside. The throttle control is incredible, and not only allows me to maintain my speed perfectly, but it does so at whatever speed I want to travel, even if I need to maintain 10km/h or less. This is great, and the ‘auto pilot’ will enable me to do some private bike control around football training cones at mega slow speeds, which will improve my riding. This bike now, is revealing itself to be even more complex in its genius design than I realised only a few days ago.
The extra control, stability, and safety of travelling with throttle control and speed maintainance is extraordinary. It enables me to hand signal right safely, and increases my road awareness and observation. You guys are really clever. Thank you so much. This afternoon’s journey would not have been possible without your help, and will enable me to confidently return to the RSPCA at Eartham to resume volunteer dog walking.
Also, the bike range today was further than I have travelled before, which opens up new routes around where I live, so I can confidently trust the bike to get me into some more of our picturesque villages. Five years riding your bikes, and already there is so much more learning that I can do.November 3, 2019 at 10:53 am #9277scarrabriParticipant
Hi can someone please point me in the correct direction for any videos on the E Rider model 18 as I cant seem to find any and I have just ordered one after reading up on it and was really impressed, but cant find a video on it anywhere ,BrianMay 20, 2020 at 11:05 am #9862dhodgson1980Participant
Took delivery of my Model 18 last week and I have to say I am extremely impressed. I purchased the bike due to concerns over using public transport at the time of Covid-19 and needed a way to commute to work which is approx. 6 miles from home, after the lockdown is eased.
The bike was delivered built up which surprised me as I had not paid for that, so thank you to E-Rider for that, I was not looking forward to building the bike. The chap that delivered the bike explained how everything worked, the battery was fully charged and tyres inflated to the correct pressure. On the day I received the bike I took it for a very quick ride, and I was incredibly surprised at how zippy the bike is using just the throttle. I am a larger guy so I thought that my weight would really slow the bike down but no, it coped well.
I am concerned about the ambiguity of the law around twist & go EAPCs so I decided to order the plate that goes on the back of the bike to say the bike is Road Legal and displays the power/battery etc. I also decided to purchase an open face bike helmet as this will help with the credibility of riding this on the road. I have also printed the bike information and put it with the bike in case the police ever stop me.
All kitted up, I took the bike for a proper ride along some roads with hills. The bike coped well with the hills, a little slow with just the throttle but then I decided to peddle and wow, I was impressed by how quick the bike can go when peddling. I got quite a few smiles from people walking as well as a few confused faces.
Ken and the team have been helpful with all questions I raised during the order process and with questions about the bike after delivery. There is one issue with one of the pedals not folding down, but the team are looking at that for me.
I’m looking forward to many years of happy riding with this bike.September 8, 2021 at 11:34 am #10950NONAMEDIAParticipant
I am 67 old man from Glasgow, bad mobility retired, living on pension credit only. Not easy. I spared some funds and was planning to reach out to open markets and car boot sales to get some customers and sell my skills, knowledge and work, adding something to my thin income.Obviously, to do this, I needed a vehicle, affordable, reliable, and not requiring a driving license. That’s how I found e-rider. Shortly, several contacts, one call back and I deposited my spared funds into a LEASE agreement, with direct debit set up also. After that, I did not received any communication, notification, anything. So I sent my first email to the company. This:
“Good morning and Happy Sunday (though I am not sure anyone will read this today)
Thank you very much for the update, I would have a few questions if you don’t mind:
1. As it is obvious, I did set up an account on Eriderbikes website (followed closely the steps), however is impossible to log in. I don’t know if is important and am not sure if there is anything which can be done to fix it. I simply cannot log in.
2. You mentioned that the lease process is done and I am going to be contacted by “your courier”. Which would be that and when? Am looking forward anyway
3. I have chosen “NORMAL” delivery (so I am not sure if I did a mistake or not) so I do not know in which condition the bike arrives, I would be grateful if you would give me some details about and which tools would I need to fully assemble it. Am not afraid of doing it, I am multi skilled (actually electronics and ITC) engineer but I can (hopefully lol) face mechanical challenges also.
4. I downloaded/printed the Model 21 user manual, pretty brief, and I do not understand a few things. And I could not find answer on the website either.
-am happy it is an electric schematics provided
-am sure the dashboard display is not touch capable. Right? Than how it is possible to set up basic information like time? Or the on-board watch is “radio-controlled”? There are apparently NO control buttons
-On the display is a section which indicates “GPS status” or so. Means it has embedded GPS (which technology?) and how can be anything set up there in the absence of control buttons (like setting location, destination, etc.)
-Removing the battery for charge, removes the power source, if there are any settings, are they re setted and needs set up again each time battery is reinserted or retains the few necessary settings
-as far as I understood, there is a security lock and alarm system on-board, how it works (and how safe the bike stays) when battery is removed for charge
-any addition/expansion/improvement of the existing circuit, wiring, control system (I am considering to add a real micro-computer control, navigation and safety system + other features) it is forbidden, permitted or needs your prior approval? I am keen to share the project in it’s entire details and test results in order to be shared with the manufacturer to be considered as a future improvement and/or version, anyway.
5. There is any way or offer buying SPARE (second) battery pack? And generally speaking any spare parts? I would like to carry a spare (charged) battery pack with me, extending the range, for safety also if I am left with no battery in the middle of nowhere.
6. The bike comes (I saw somewhere stated so) with the storage container behind the driver seat? Or needs to be separately purchased?
7. What accessories comes with the bike (like tools, pump, spare bulbs, charger, breake liquid,etc). There is nowhere specified this. I need to know in order to get prepared for assembly for the time it arrives.
I have a full lab/workshop for ITC, professional electronics, 3D printing CNC and laser carving but NOTHING (almost) mechanical. I hope you understand my point
8. I understood that there is a 14 days return policy. Though very unlikely, if I decide (or any buyer) to return it, the return costs are on the buyer? That would exceed well £100 considering the size and weight. What can you tell me about
9. What is the warranty, how much the above mentioned additions would affect it and what it is referring to. Also, after sales-service and support, if there is any. I would like to submit in the attention of your technical management my intention/request to be allowed to improve/upgrade electronically and electrically the bike, respecting (actually not affecting) safety regulations, not speed and general characteristics of a bike. Will stay bike but improved comfort, navigation, manoeuvrability, safety, cruise range, on the same “infrastructure”. You could even consider it “Model 23” prototype beta, lol
10. Do I need (or is recommended) to stick on the back of the bike a bigger/visible sign stating/displaying “Electric bycicle” and specs? Do you have some similar or a template? I have 3D, laser engraving and CNC engraving tools, I can make mine DIY
As a “Post Scriptum” I would add these (and I am apologising for abusing further your patience):
The only reason I entered in this deal it is because am planning to travel (up to 10 miles one way) weekly few times to open markets and car boot sales with my mobile office and lab (yes, IT and electronics, web and app design too). Otherwise, having 67 years, I have free travel across Scotland, so is not a mobility issue. But need to get my totally portable tools/devices (and maybe a foldable table and chair-need to figure out how-found several bike attached trailers-see picture- need to find out if is allowed )with me. Also I could advertise ERIDERBIKES models and offer my (once is done and tested) “smartifying” upgrades for a price. It is roughly my need, my plan, my project
I am very curious about your opinion regarding the above “confession” do
Thank you very much for your time
I expect of possible a comprehensive reply ASAP”
Not receiving any reply, I sent one more, asking for a reply.
I want to highlight that I did not ask anything special, ONLY to be updated, legal, technical information. And offered actually my FREE help and collaboration.
I received this 3 sentence reply next day:
“Sorry but we do not think we can meet the service levels you seem to require.
We have cancelled your order and Direct Debit and refunded your deposit payment.
Not even signed. I replied this:
Before you treat customers in such a drastic way, you should read my emails twice, or one more time at least.
I DID NOT request ANY (not the “service level you seem to require anyway) SERVICE on ANY LEVEL. Nothing of a special treatment
I simply requested to BE UPDATED, I guess legitimate request, about:
-commercial and legal details
because all above was OMITTED, NOT shared with me nor stated/displayed on your website.
My request to have this information in an after-sale phase, cannot be considered excessive, beyond reasonable request nor insulting, or anything else.
Is a simple customer request to be informed.
According to your own “E Rider Lease Hire Agreement”:
-Paragraph 4.1 – “The Hirer shall pay to the Owner an initial non-refundable deposit” though you said you refunded me, based on a UNILATERAL and DISCRETIONARY decision.
By the way, NO refund was received by my bank yet
My questions and “requests” was made in order to be able to comply with all conditions and rules of use and in full respect of your ownership (on the vehicle) and law.
More, I offered that I can develop improve and/or can develop additions for the e-bike on my own expenses ( I was robotics champion in the country I am coming from, having 50 years of electronics and ITC professional experience, so I am able to do this) as long as does not breach legal usage conditions and ownership regulations.
Then I share FREELY the projects with you if it could be of any interest.
I think I showed a polite approach and enough friendly willingness to cooperate, collaborate.
Still, do not remember that I would ask ANY “service” from you.
Except for reasonable communication, the process of a lease contract, update about conditions and ETA of the delivery.
These are BASIC customer requests and rights.
Did I ask that much that you had UNILATERALLY to CANCEL a valid lease contract, without prior notification? Explanation?
I am dealing with customers in the field I am working in (electronics, ITC, graphics and web design, promo and marketing, etc) for ages but I never kicked out a customer, or cancelled an agreed deal one-sided, without discussing with the customer first.
To be honest, I never cancelled at all once a deal was set up. Is a basic commercial principle. And of common sense.
I expect at least an explanation, why you did this.
Not to mention, based on the agreement we HAD, I already bought a small bike trailer, a foldable canopy for the market and an extra navigation system for bikes.
It just happened, now I won’t have a bike (not from you at least) because I’ve put legit and pertinent questions and I had the “courage” to ask you when are you going to deliver? Or why?
I might be too old (67), old fashioned or too conservative (but always polite with my clients) to understand which policy is guiding you?
Or just simply you did not have in stock what are you advertising?
Either way, a total lack of open and honest communication is an issue that should be fixed, prevented, on your side.
I will raise and try to address this issue and mis/understanding/treatment on Trading Standards level, maybe they can explain better to both of us, which one of us did wrong, commercially, legally, humanly. I am seriously frustrated, feeling just humiliated
By the way, no sign of the refund you just mentioned. Like it wasn’t enough chaos created, I have also my funds just immobilised for days as I see. I am a 67 years old retired man, If I would have the entire amount, I wouldn’t apply for a lease. Is just not fair
I requested an explanation, a normal human explanation why you did this. My condition is seriously degraded due to the stress and injustice created, I might end up in hospital even.
You cannot end a contract, dump a customer and treat them this way.
5h ago I sent you another email, it was not even opened (see below)
I expect an explanation or a reason why you did this. You cannot just mess up people#s life like this
I contacted and complained to my solicitors and they will complain tomorrow to Trading Standards in case I won’t be around. Is sad, is not Christian, is inhumane and am sure not even legal.
And if you against any reasonable a civilised commercial policies did this, I cannot see ANY refund. You just messed up my life”
To be well understood, I just wanted a bike to help me improve a bit my day by day life. Nothing of a special treatment
So, this is the way you treat customers in 2021 in UK ? Pretty strange.
I called the company 4-5 times, always ended up with receptionist only, promises that I will be called back, never happened, Direct Debit indeed canceled, NO REFUND whatsoever.
What exactly Erider expects from customers?
Is so sad. It is a shame indeed
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