The E Rider returns policy has been set up to make the process as clear and easy for you as possible.

If, when you receive your product, you are not completely satisfied, you may return the item to us for a full refund.

You should inform us within 14 days that you wish to make a return, and all items should be sent back in the original packaging where possible. The product will need to be returned to Cheshire and you will be responsible for any return carriage charges involved.

We can arrange transport with a specialist bike carrier if required.