Two Year Warranty
E-Rider bikes are covered by a comprehensive two year warranty which applies to all components including the battery.
Our warranty applies to new bikes purchased or leased directly from this website and is not transferable.
Electric bikes are very reliable, therefore we do not need a network of dealers or repair shops.
We stock all the parts for our bikes and, in the event of a problem, we will normally send out replacement components with instructions to fit.
In the rare cases where it is not possible to solve an issue remotely, we may send out a technician or customers may be required to return their bike to our workshop for repair.
This warranty does not apply to “consumable” items like tyres, tubes, brakes and chargers or to components which fail as a result of abuse or accident.