[Ken Ferguson]

Hi Joe

Our customer service will respond to you directly to solve the problem

Regards

[Ken Ferguson]

Hi Brian

Yes we stock Model 18 panels.

Regards

[Ken Ferguson]

We keep spare parts of all our bikes including ignition locks and keys.

You should email us at [email protected] and we will respond.

[Ken Ferguson]

Just a quick note to say thanks for getting my bike back on the road again.

Now that the non-working pedal assist has been bypassed, I have, after 5 years training, succeeded in getting the bike deep into Eartham and out home again, on the throttle, even stopping off for fish and chips on the way back! Eartham near Chichester has steep inclines and steep dips all over it, all within a small geographical area. Beatifully quite countryside. The throttle control is incredible, and not only allows me to maintain my speed perfectly, but it does so at whatever speed I want to travel, even if I need to maintain 10km/h or less. This is great, and the ‘auto pilot’ will enable me to do some private bike control around football training cones at mega slow speeds, which will improve my riding. This bike now, is revealing itself to be even more complex in its genius design than I realised only a few days ago.

The extra control, stability, and safety of travelling with throttle control and speed maintainance is extraordinary. It enables me to hand signal right safely, and increases my road awareness and observation. You guys are really clever. Thank you so much. This afternoon’s journey would not have been possible without your help, and will enable me to confidently return to the RSPCA at Eartham to resume volunteer dog walking.

Also, the bike range today was further than I have travelled before, which opens up new routes around where I live, so I can confidently trust the bike to get me into some more of our picturesque villages. Five years riding your bikes, and already there is so much more learning that I can do.

[Ken Ferguson]

Hi Stewart

Just picked up on this- please email the problem to [email protected] and the service department will pick it up and get the problem sorted.

Ken

[Ken Ferguson]

Yes that is correct.

Incidentaklly, for those that need a faster charging time we are now stocking some fast chargers which can be purchased on the Accessories page of our website. These will more than half the charging time.

Fast Charger 48 Volt (for Model 18)

• This reply was modified 1 year, 9 months ago by Ken Ferguson.

[Ken Ferguson]

Regarding charging time in fairness the specification does state 8-10 hours to charge from flat. Most people charge overnight for use the following day so this is not a problem. However for those that need a faster charging time we are now stocking some fast chargers which can be purchased on the Accessories page of our website. These will more than half the charging time.

Fast Charger 48 Volt (for Model 18)

[Ken Ferguson]

Hi Nigel

Thanks for your input however the Model 15 is a bike, not a registered vehicle.

[Ken Ferguson]

Hi

Have spoken to the manufacturer regarding charging times and there is another charger available that will charge at 5 amps instead of 2amps. This should bring charge times down to around 5 hours.

We will order some of these with the next batch of bikes and we will make them available on the Accessories page.

[Ken Ferguson]

Hi

That does not sound correct. Please send an email detailing the sequence of lights and our technical department and they will pick it up on Monday.

HOWEVER

The specification was from the manufacturer and it makes perfect sense to me that charging a battery that is twice the size of another at the same rate of charge will take twice as long!! We will do some testing but I have updated the website to take account of your feedback.

I never know how long my battery has taken to charge as I generally charge overnight for use the following day. I suspect that is the pattern most customers will follow so perhaps the longer charging time will not have such a great impact.

[Ken Ferguson]

Hi All

There is a User Guide and Assembly Instructions on the Model 18 page of the website.

https://eriderbikes.com/wp-content/uploads/2018/07/USER-MANUAL-AND-ASSEMBLY-INSTRUCTIONS-MODEL-15-Autosaved.pdf

Regards

Ken

[Ken Ferguson]

There is a confusing tick box on the form which includes insurance docs but of course you need to be registered first.

Don’t worry about it!!

[Ken Ferguson]

Hi Angie

Thanks for your review of the Model 15.

We know that so many of our customers are happy with their bikes but they don’t always take the time to let us know. Hearing from you makes the occasional hassle you inevitably get in running such a business worthwhile.

Best wishes

Ken

[Ken Ferguson]

Hi Brett

That does not sound right at all. If you are experienced with bike chains it may be possible to solve the problem by removing a link but the simplest solution might be to send us an email and we will send you a replacement chain

Ken

[Ken Ferguson]

Hi

If you have a look around this forum you will see we have had quite a few “bike not working as well” posts recently and I think most of these relate to the poorer performance of lithium batteries in cold weather. Suggest you persevere until the weather warms up and if you still think there is a problem we will run some tests.

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