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Viewing 7 posts - 1 through 7 (of 7 total)
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  • in reply to: Removing Chain – Model 18 #10826
    dhodgson1980
    Participant

    Thank’s guys. I actually went ahead and took the chain off today, there is a quick release link which made it easy and it can be put back on if I want to.

    As with the Model 15, the pedal assist is still working on the Model 18. I was advised by Erider that the pedal assist sensor is on the pedal spindle and the chain is superfluous, turns out that is correct. You could never just pedal one of these anyway they are too heavy for that.

    @TimLulham, I doubt very much that these are ever actually considered pedal cycles anyway, but until I am told legally, I must stop riding it, I will keep doing so, not sure if I will keep this at the end of the lease or get a proper scooter and do my CBT. It concerns me greatly that I cannot get insurance for the thing.

    in reply to: Bike leasing #10820
    dhodgson1980
    Participant

    @benoleary, you are not the only one, I know your message was from 9 months ago but I am having issues with my Model 18 and been emailing for 2 weeks, was told on the phone they are an internet company and do not deal with customers on the phone. Very slow responding to emails and their advice to fix my issue is to remove the chain from my bike (issue with flywheel grinding sticking). Eventually said that they would look at the bike when in the area but that is like how long is a piece of string! Had a good experience from them when I bought the bike just over a year ago but I guess that is because I was spending money with them but now I have issues they don’t want to know.

    in reply to: Guardcover Recovery and Insurance on my Beautiful Model 18 #10325
    dhodgson1980
    Participant

    I did not do anything with my Guardcover insurance but the other day the battery ran out half way home and I needed to be recovered. This raised questions at Guardcover about whether the bike would be covered. They did arrange a recovery but I have just had a call from Guardcover saying my bike did not meet the terms set by the underwriter and they needed to cancel my policy. I actually grilled them really hard about what it is about the bike that meant it could not be insured by them. They stated it was because it has an ignition and throttle and could be ridden at 15mph without peddling where as push bike framed EAPCs can only go 3mph without peddling. I stated that the majority of EAPC owners would not ride at 3mph and pedal to go faster and faster than 15mph in some cases so what was different about my bike to a push bike framed EAPC. I got some rubbish about people with no legs!!?? So I asked what specific risk the underwriters had identified which meant they could not cover this bike when it does the same as a push bike EAPC just in a scooter frame, this they could not answer. I will be calling UK General Insurance to find out what is different about this bike other than it’s physical characteristics that means it cannot be insured. I’ll update when I have done that.

    So anyone with Guardcover insurance, call them to cancel and get your money back. I thank them for the free recovery (no mention of them charging me for it) and I will search for another insurer.

    Shame Erider don’t tell you about this stuff.

    dhodgson1980
    Participant

    Ah that’s frustrating, I insured with them and as others had said they cover these bikes I took it out online. I suppose I need to call them and cancel the insurance, no point paying for something that they will not cover.

    I would like to hear from Erider as to which insurance provider will cover these bikes. They state in the T&Cs of the lease agreement that the bike needs to be insured but no one I have spoken to will cover.

    dhodgson1980
    Participant

    Hi Scarrabri, can I ask which policy you choose, assume Cycle Insurance and then Electric Bike? Did you speak to them before insuring to make sure they would cover the bike or just going on the basis that it is classed as an Electric Bike?

    in reply to: Reviews #9862
    dhodgson1980
    Participant

    Took delivery of my Model 18 last week and I have to say I am extremely impressed. I purchased the bike due to concerns over using public transport at the time of Covid-19 and needed a way to commute to work which is approx. 6 miles from home, after the lockdown is eased.

    The bike was delivered built up which surprised me as I had not paid for that, so thank you to E-Rider for that, I was not looking forward to building the bike. The chap that delivered the bike explained how everything worked, the battery was fully charged and tyres inflated to the correct pressure. On the day I received the bike I took it for a very quick ride, and I was incredibly surprised at how zippy the bike is using just the throttle. I am a larger guy so I thought that my weight would really slow the bike down but no, it coped well.

    I am concerned about the ambiguity of the law around twist & go EAPCs so I decided to order the plate that goes on the back of the bike to say the bike is Road Legal and displays the power/battery etc. I also decided to purchase an open face bike helmet as this will help with the credibility of riding this on the road. I have also printed the bike information and put it with the bike in case the police ever stop me.

    All kitted up, I took the bike for a proper ride along some roads with hills. The bike coped well with the hills, a little slow with just the throttle but then I decided to peddle and wow, I was impressed by how quick the bike can go when peddling. I got quite a few smiles from people walking as well as a few confused faces.

    Ken and the team have been helpful with all questions I raised during the order process and with questions about the bike after delivery. There is one issue with one of the pedals not folding down, but the team are looking at that for me.

    I’m looking forward to many years of happy riding with this bike.

    in reply to: Fully Road Legal Plate – Model 18 #9854
    dhodgson1980
    Participant

    Thanks Barry was concerned about going over bumps and it falling off. Agree I was surprised by the size and did compare it with a drink’s coaster. I have a hot glue gun and might apply some extra glue.

Viewing 7 posts - 1 through 7 (of 7 total)