Question

[Ten]

Have found using my Model 15 to go to and from work very convenient and fun. However, the other day the chain slipped and though I did get it back on realize that I need to keep it lubricated and clean. Any suggestions or recommendations?

[Ken Ferguson]

Hi Ten

There are a number of specialist products for cleaning and lubricating bike chains, for example here however I suspect in the real world many get by with a dry cloth and some motor oil.

There is a plastic guard on the rear sprocket of the Model 15 which can work loose and cause the chain to be displaced. If you find this is a problem, this can safely be cut off and removed.

[Ten]

Thanks Ken. Have got some stuff to try. Plan to work on it Saturday and will try to leave comment about how I get on.

Happy Christmas!!!

[Paul IOM]

If you pop along to your nearest cycle shop or motorcycle dealer, and pick up a can of chain lube, this is a little more expensive but is designed to penetrate into the chain links, and it then thickens to give a weather resistant coating which won’t fling off during use.

[Ten]

Thanks Paul. Still visiting family so haven’t a chance to work on chain yet. Got Muc Off to clean chain and then something else to lubricate afterward. Haven’t ever had to do this before so a bit antsy about making mistakes. Really appreciate your taking the time to give advice.
Hope you’re enjoying the holiday.

Regards,
Ten

[Alan]

How much do you charge to assemble the E30 prior to delivery?

[Ken Ferguson]

Hi Alan

The assembly itself is not really an expense (it is very simple) but the costs relate to having to redeliver the assembled bike using a specialist bike delivery service rather than a normal two man carrier. This ensures there should be no transit damage.

So the price depends on where you are in the country- if you email us with your postcode we will reply immediately with the cost.

Regards

Ken

[Alan]

Hi Ken, my postcode is Po2 9HA

[Ken Ferguson]

Hi Alan

Additional cost for assembly and delivery to Portsmouth would be £120.

Regards

Ken

[Alan]

Ok, thanks. If I had one delivered “flat pack” would the drivers take away the wooden box and frame for me?

[Ken Ferguson]

Hi Alan

The reason we can deliver at the lower price is because we use dedicated two man carriers. They will have other deliveries to make and so unfortunately they would not be able to wait while your bike was unpacked. Assembly instructions are on the Model 15 page of the site- it really is quite a straightforward job.

Regards

Ken

[Paul IOM]

Alan, just an idea, why not speak to your local motorcycle dealer and ask if it can be delivered to them for assembly, show them the assembly guide so they can price the assembly for you,mot be honest it should take them about half an hour to assemble for you, as they’ll do their own arrivals of bikes out of crates all the time, and they’ll probably have an industrial wheelie bin to dispose of the packaging for you too.

[Alan]

Thanks, how long does it take to charge the battery from zero charge to full and does the new 30 mile an hour e30 come with a removable battery?

[Ken Ferguson]

HI Alan

The battery takes about 4 hours to charge from flat.

The new Model 30 will come with a removable battery however a 60V lithium battery is still a relatively expensive item and the bike will have to be sold at a significantly higher price. For this reason we are considering continuing to supply the current Model 30 bike for people with a convenient external charging point.

Views anyone?

Ken

[Ten]

Ken,

is it possible to offer the Model 30 with an option of which battery the prospective buyer wants/can afford? Am I correct in thinking the current battery is lead acid? I would certainly prefer the lithium with all its advantages if I was going to go for an M30.

Regards,
Ten

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