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FAQs

 DOUBLE KICK STANDS

  • What is the E RIDER?
  • The E RIDER is an electric scooter classed as an ‘electrically assisted pedal cycle’. The rules for operating it are the same as for pedal cycles.
  • Where is the E RIDER manufactured?
  • It is made by one of the principal manufacturers in China, where they have been making E bikes for decades. You can see a video of the bike being made here.

 ACCELERATOR GRIP

  • How is E RIDER delivered?
  • E RIDER is delivered using our “white glove” delivery service. There will be two men on the vehicle and they will deliver to a location of your choice. On delivery, there is a small amount of simple assembly required (basically the front wheel has to be fitted) however full instructions are provided.
  • How is the E RIDER charged?
  • The E Rider bike can be charged in two different ways. Firstly, the charger can be attached directly to a charging point on the bike just beneath the seat. Secondly, the battery can be unlocked and removed from the bike and then attached to the charger. Once charged, the battery is returned to the bike.
  • What is the the E RIDER‘s maximum speed?
  • The bike is limited to 23km per hour to comply with the EAPC regulations.

DSC08721

  • Can the E RIDER go faster than 23kph when driven off road?
  • Unfortunately not. We have set up the bike to be legal when driven on UK roads and cycle tracks
  • What is the lead time?
  • E RIDER is stocked in three warehouses located in West Sussex, Cheshire and Carlisle. You will be contacted by your nearest warehouse to arrange a convenient time for delivery. Your bike will normally be despatched within two working days of your order being placed.
  • Is there a warranty?
  • Yes. The E RIDER comes with a comprehensive 2 year warranty. Please see our Terms and Conditions.
  • How often can the battery be charged?
  • The light weight Lithium Ion battery in the E RIDER can be charged approximately 800 times- more than twice the number of an equivalent lead acid battery.

E Rider battery

  • How much does it cost for an additional or replacement battery?
  • Batteries are currently priced at £260.
  • How secure is the E RIDER?
  • The bike has a locking back wheel for security and an electronic alarm. It is as secure as we can make it.

motor lock

  • What are the requirements to use the E RIDER in the UK?
  • To operate on UK roads you must follow the same rules that apply to pedal cycles.
    For details of these please follow this link.
  • How safe is the E RIDER?
  • It is much safer than riding an ordinary pedal cycle. Unlike a bicycle, the E RIDER has good indicators, lights, brake lights and warning horn. It is light in weight at only 40 kgs so it is easy to handle and braking is highly efficient.
  • Is it possible to try out the E RIDER before purchase?
  • Yes. Order a Test Ride HERE.

 MOTOR LOCK

  • Am I allowed to carry passengers on the E RIDER?
  • Yes, though doing so may affect speed and range.
  • How far can I travel on a single charge of the battery?
  • Depending on conditions between 35-45km.
  • Can I get spare parts for the the E RIDER?
  • Yes, we are able to supply all parts.